Department of Education COVID-19 FAQ for parents

Frequently asked questions for parents

Cairns Coronavirus Hotline


WHAT IS THE ASSISTED RETURNS PROGRAM? The Assisted Returns Program provides non-citizens with an option to voluntarily depart Australia. We listen to your needs, respect your choices, and give you options to return home. If you are deemed eligible, expenses related to your approved travel arrangements will be covered under the Assisted Returns Program. Your assigned Case Worker will also help you obtain travel documents and organise your travel bookings. This service is offered on behalf of the Department of Home Affairs.   Assisted Returns


Special welfare payments and visa extensions to non-residents stranded in Australia

From the Australian Newspaper: Special welfare payments and visa extensions will be offered to non-residents stranded in Australiawho lose their jobs and are unable to return home. The Australian understands the Morrison government is working on a plan that includes a form of support payment for temporary migrants who stand to lose their jobs in industries such as tourism and hospitality that face being decimated by the shutdown. While Australian workers will come first, the government will seek to place highly skilled temporary migrants — without a method to return to their country of citizenship — into high-­demand areas, including …read more

Latest link to travel restrictions and other COVID visa issues

Travel Restrictions, Simplified

Travel for Partner and Child visa holders

Partner and Child visa holders (except Prospective Marriage visa holders) can come to Australia. You will need to self-isolate for 14 days, at home or in a hotel.…/curr…/novel-coronavirus

Latest Travel Advice

The Department now has a protocol for this situation. Immediate family members who do not hold a permanent visa need to contact the Department of Home Affairs before travelling using Australian Immigration Enquiry Form on the COVID page: Scroll down and select the nearest DHA office  at the bottom of the page.

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